Terms of service
OVERVIEW
Welcome to Restiva! The terms “we,” “us,” and “our” refer to restiva. Restiva operates this store and website, including all related information, content, features, tools, products, and services to provide you, as the customer, with a personalized shopping experience (the “Services”). Restiva is powered by Shopify, which enables us to provide the Services to you.
The following Terms and Conditions, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our online store or purchasing products or services, you may be required to provide certain information such as your email address, billing details, payment information, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We strive to display our products and services as accurately as possible in our online store. However, colors and product appearance may vary depending on your device and screen settings.
We do not guarantee that the appearance or quality of products or services purchased will meet your expectations or exactly match descriptions displayed online.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. VelarLab reserves the right to accept or reject your order at our discretion. Your order is not accepted until VelarLab confirms acceptance. Payment must be received and processed before your order is accepted.
Please review your order carefully before submitting it, as we may not be able to accommodate cancellation requests once an order has been accepted.
If we cancel or modify an order, we will attempt to notify you using the email address, billing address, or phone number provided at checkout.
Purchases may be returned or exchanged only in accordance with our Refund Policy.
You represent and warrant that purchases are for personal or household use only and not for commercial resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time of order and will be stated in your order confirmation email.
Unless otherwise stated, prices do not include taxes, shipping and handling fees, customs duties, or import charges.
You agree to provide current, complete, and accurate purchase and account information. You represent and warrant that:
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The credit card information provided is accurate.
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You are authorized to use the payment method.
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Charges incurred will be honored.
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You will pay all charges including shipping, handling, and applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control.
Title and risk of loss pass to you upon transfer of products to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content within the Services, including trademarks, logos, text, graphics, images, videos, audio, and design elements, is the property of VelarLab, its affiliates, licensors, or Shopify and is protected by intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Unauthorized reproduction, distribution, modification, or exploitation of any content is prohibited.
All rights not expressly granted are reserved by VelarLab.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available” without warranties or endorsement. Your use of such tools is at your own risk.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for third-party content, policies, or transactions. Accessing third-party sites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
VelarLab is powered by Shopify. However, all purchases are made directly with VelarLab. Shopify is not responsible for any transactions, damages, or claims arising from purchases made through our store.
SECTION 10 – PRIVACY POLICY
All personal information collected is governed by our Privacy Policy. Because our store is hosted on Shopify, Shopify may also collect and process personal information as necessary to provide and improve Services.
SECTION 11 – FEEDBACK
If you submit suggestions, reviews, or feedback, you grant VelarLab a worldwide, perpetual, royalty-free license to use, reproduce, modify, and distribute such feedback for commercial purposes.
You represent that you have the right to submit such feedback and that it does not violate any third-party rights.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if necessary without prior notice.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes, to violate laws, infringe intellectual property rights, transmit malicious code, collect personal data unlawfully, or interfere with security features.
We may suspend or terminate your account for violations.
SECTION 14 – TERMINATION
We may terminate your access at any time without notice. Certain provisions will survive termination, including Intellectual Property, Disclaimer, Limitation of Liability, and Indemnification.
SECTION 15 – DISCLAIMER OF WARRANTIES
Services and products are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.
We do not guarantee uninterrupted or error-free service.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, VelarLab and its affiliates shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless VelarLab, Shopify, and affiliates from any claims arising from your violation of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions will remain in effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and VelarLab and supersede prior agreements.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our written consent. We may assign our rights without notice.
SECTION 21 – GOVERNING LAW
These Terms shall be governed by and interpreted under the laws of the jurisdiction in which VelarLab is established, and you consent to the jurisdiction of those courts.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the Services after changes constitutes acceptance.
SECTION 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to: